EMOTIONAL INTELLIGENCE
Short Course

ELEMENTS OF EQ:

SELF-AWARENESS AND SELF-MANAGEMENT

• Taking action to improve yourself
  
• Being responsible for your own success
• Having a clear vision of who you are and where you are going
• Projecting a positive image
• Analyse personal values and plan how to live these values at work and home

BUILDING CONFIDENCE

• Confidence vs self-esteem
• Ways to improve confidence
• Eliminate negative thinking by creating positive self-talk 
• The role of body language
  

MOTIVATION

• Self-motivation and job satisfaction as factors that lead to high performance
• THE HAPPINESS ADVANTAGE – being happy at work leads to a more successful organisation
• Creating a positive environment despite adversity
  

EMPATHY

• Applying listening techniques to encourage understanding
  
• Barriers to effective communication
• The ability to demonstrate and develop leadership qualities that promote trust, motivation, and commitment to results
• One-on-one communication skills for constructive feedback and conflict management

BUILDING RELATIONSHIPS

• Developing positive relationships with co-workers
  
• The importance of an onboarding strategy at the office
• Understanding differences and potential conflict, applying EQ skills to overcome the conflict, and encouraging an engaged and connected workforce