Soft Skills Short Courses Business Etiquette
Short Course

Our programme starts with a reflection on who you are as an individual and developing your uniqueness for you to see the best in others.

SELF-AWARENESS AND SELF-MANAGEMENT SKILLS

• Taking action to improve yourself 
• Being responsible for your own success 
• Having a clear vision of who you are and where you are going 
• Projecting a positive image 
• The importance of Emotional Intelligence 
• Analyse personal values and plan how to live these values at work and home

BUILDING CONFIDENCE

• Confidence vs self esteem 
  
• Ways to improve confidence 
• Eliminate negative thinking by creating positive self-talk 
• The role of body language

This is a practical session where the learners take time to reflect on who they are, what their goals are and how this impacts on their working environment.

New technology has blurred the lines on what is appropriate communication! We will discuss this and how your communication style reflects your personality.

OFFICE ETIQUETTE AND COMMUNICATION SKILLS

• Listening skills 
• Barriers to effective communication 
• How to overcome barriers

OFFICE PROTOCOL

• Developing positive relationships with co-workers 
  
• Practising office etiquette 
• Avoiding rumours and gossip 
• Personal issues in the workplace 
• Working with others – appropriate behaviour, dress, and attitude 
• Appropriate use of the internet

TELEPHONE ETIQUETTE

• Telephone courtesy 
  
• Using voicemails and speakerphones 
• Dealing with difficult callers 
• Applying listening techniques to encourage understanding 
• Remaining and sounding positive

We wrap up what we have learnt and focus on a new, sophisticated way of communicating that reflects who we want to be.